Tag’s customer service teams will be able to automate Over-the-Air (OTA) network access point name (APN) settings to get new users on-boarded in a handful of seconds or to send step-by-step setup guides over SMS to users with a handset that doesn’t support automatic OTA configuration.
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Bazile’s care teams can now trigger Over-the-Air (OTA) network APN settings to get new users on-board in a handful of seconds or send step-by-step self-care setup guides over SMS to users with a handset that does not support automatic OTA configuration.
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With the help of Tweakker’s Smartphone Support solution, CoopVoce produced a record-breaking 10,000 online support hours in just 5 months and will reduce annual customer care costs by €500,000.
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Onboarding new customers on MVNO networks is not that simple and presents several APN setup challenges. Teleena, the leading MVNE, identified three that needed to be resolved – and quickly.
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