Tag’s customer service teams will be able to automate Over-the-Air (OTA) network access point name (APN) settings to get new users on-boarded in a handful of seconds or to send step-by-step setup guides over SMS to users with a handset that doesn’t support automatic OTA configuration.
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With Tweakker’s self-care platform cloud-embedded on local MVNO websites, end users can effortlessly enable data services on their phones. Based on handset capabilities, the right settings are sent over the air within seconds or displayed as step-by-step guidelines.
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If a mobile virtual network operator (MVNO) doesn’t know what type of device is joining its network or its capabilities, an awful lot of wasted time and cost will be spent by their marketing gurus in upselling useless services.
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Simplicity and high quality device data spiced with a few ingenious MVNO optimized solutions have always been the cornerstone of Tweakker’s success. Get to know the new Tweakker!
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Our mission is to help MVNOs succeed in increasing customer lifetime value through rapid revenue uptake enabled by seamless device setup, through higher customer loyalty and great customer service experiences, and by unlocking more upsell opportunities through better customer understanding.
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With mobile devices becoming increasingly complex to use, the number of distinct device models and OS versions continuing to grow, and the average quality of smartphones in a steep decline, customer care agents have an uphill task in getting customers onboard quickly, efficiently and at the lowest cost.
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Onboarding new customers on MVNO networks is not that simple and presents several APN setup challenges. Teleena, the leading MVNE, identified three that needed to be resolved – and quickly.
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With BYOD a significant business driver for Flash, it comes with significant challenges in setting up these devices for network services. Having countless numbers of distinct device models to cater for, Flash needed accurate and always up-to-date device APN setup solution that can handle all setup scenarios cost-efficiently.
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Tweakker now makes the user experience of connecting new data services for Apple devices that do not support standard over-the-air APN setup easier and fully automated.
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Device connectivity solution Tweakker aims to help MVNOs move to upselling profitable new services during initial 90-day customer life-cycle Tweakker announced today that it now features the industry’s first context-aware customer engagement automation tool for mobile virtual network operators (MVNOs). The tool helps MVNOs to better engage with customers during the subscription life-cycle and to upsell profitable
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