With the help of Tweakker’s Smartphone Support solution, CoopVoce produced a record-breaking 10,000 online support hours in just 5 months and will reduce annual customer care costs by €500,000.
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With the help of Tweakker’s Smartphone Support solution, CoopVoce produced a record-breaking 10,000 online support hours in just 5 months and will reduce annual customer care costs by €500,000.
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The key to MVNO growth is investing in great customer service, which differentiates your brand and gives your subscribers a customer experience to remember.
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With the goal of providing customers round the clock care, Gamma then adopted Tweakker’s Device Guides platform for subscriber self-care.
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