APN Setup

Tag’s customer service teams will be able to automate Over-the-Air (OTA) network access point name (APN) settings to get new users on-boarded in a handful of seconds or to send step-by-step setup guides over SMS to users with a handset that doesn’t support automatic OTA configuration.

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With mobile devices becoming increasingly complex to use, the number of distinct device models and OS versions continuing to grow, and the average quality of smartphones in a steep decline, customer care agents have an uphill task in getting customers onboard quickly, efficiently and at the lowest cost.

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With BYOD a significant business driver for Flash, it comes with significant challenges in setting up these devices for network services. Having countless numbers of distinct device models to cater for, Flash needed accurate and always up-to-date device APN setup solution that can handle all setup scenarios cost-efficiently.

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