Tag’s customer service teams will be able to automate Over-the-Air (OTA) network access point name (APN) settings to get new users on-boarded in a handful of seconds or to send step-by-step setup guides over SMS to users with a handset that doesn’t support automatic OTA configuration.
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Bazile’s care teams can now trigger Over-the-Air (OTA) network APN settings to get new users on-board in a handful of seconds or send step-by-step self-care setup guides over SMS to users with a handset that does not support automatic OTA configuration.
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With mobile devices becoming increasingly complex to use, the number of distinct device models and OS versions continuing to grow, and the average quality of smartphones in a steep decline, customer care agents have an uphill task in getting customers onboard quickly, efficiently and at the lowest cost.
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Onboarding new customers on MVNO networks is not that simple and presents several APN setup challenges. Teleena, the leading MVNE, identified three that needed to be resolved – and quickly.
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With BYOD a significant business driver for Flash, it comes with significant challenges in setting up these devices for network services. Having countless numbers of distinct device models to cater for, Flash needed accurate and always up-to-date device APN setup solution that can handle all setup scenarios cost-efficiently.
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Tweakker now makes the user experience of connecting new data services for Apple devices that do not support standard over-the-air APN setup easier and fully automated.
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With the goal of providing customers round the clock care, Gamma then adopted Tweakker’s Device Guides platform for subscriber self-care.
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Tweakker has been selected by French MVNO Prixtel to help grow its subscriber base to 400,000 over the next two years by offering the best available 4G services nationwide at highly competitive pricing.
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With the increasing numbers of low-cost, app-heavy, battery-demanding smartphones coming to market, it’s reasonable to expect more exploding and flaming issues.
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Brazil’s virtual operator Surf Telecom targets 250 million potential subscribers using Tweakker automatic platform onboarding and care solutions in local language.
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