Home » Solutions » Device Guides
Benefits for Mobile Virtual Network Operators (MVNOs)
Slash support costs by letting customers help themselves
Deliver best support experience before subscribers lift a finger
Lift your Customer Care centre’s efficiency with rich help content
Rich and intuitive visual device knowledge base
Designed to turn mobile operators’ customer service into a competitive advantage, Tweakker Device Guides is the ultimate device knowledge base for self-care, customer care and retail. Its visual how-to guides, rich handset capability information and online device manuals help MVNOs’ customers and call centre agents find quick resolutions to top smartphone and service related issues.
Enghouse Tweakker Device Guides
98% of the most commonly used smartphones worldwide.
No setup required
Wow your customers with a well-defined online support process
Turn every smartphone query into an engagement opportunity
Create the total smartphone help portal within your website
Slash lengthy support calls by a click of a mouse
Device Guides Features
How-to guides
The solution provides walkthroughs to the most common problems that users encounter. Internet setup, battery optimization, WiFi setup, and engaging roaming capabilities are few among many. And if you can’t find the necessary guide for your particular issue, you can simply generate your own. You can choose the How-to Guides that best suit your needs from five different product packages.

Create your own custom guides

Let customer care send OTA settings & guides directly to subscribers
Unparalleled Customer Care efficiency features in Device Guides offer MVNOs unique features, which increase call centre efficiency. From the click of a mouse an agent triggers an over-the-air APN setup to the caller’s handset. Or, simply sends the caller a link to the correct self-care help page and avoids lengthy discussions over the phone! Device support doesn’t get any more efficient!

Brings customers from Google to your website
In the absence of good online self-care, customers in need of help use Google to solve their smartphone problems. Device Guides is optimized for search engines, so in addition to providing your customers with the best possible solutions, it can help to bring both existing and potential customers from Google to your website.
Learn more
Read how the fastest growing MVNO in Italy CoopVoce used Tweakker Device Guides to improve customer service quality while reducing OPEX by €500,000 annually.