Benefits for Mobile Virtual Network Operators (MVNOs)
Generate rapid revenue uptake in a BYOD environment
Decrease care costs and prevent customer churn
Maximize data adoption by keeping customers always-on
World’s most deployed MVNO APN Setup solution
Based on market leading device identification data and a complete set of certified over-the-air settings library, Tweakker APN Setup handles all handset setup scenarios. Never miss a revenue opportunity again by optimizing your APN setup process!
Solving today’s MVNO device setup challenges
BYOD and the diversified device market turns customer onboarding into a great tech challenge for MVNOs
Lack of preinstalled MVNO APN settings in mobile devices
Handsets support different types of configuration
APN Settings are frequently lost throughout the customer life-cycle
Customer onboarding is a 24/7 process
Different triggering options for MVNO APN Setup

Automatic device setup

Self-Care device setup

Customer Care triggered setup
Setup to match supported device configuration type
Thousands of device models end up joining MVNO networks, handsets that support different device setup functionalities. For maximum onboarding success, Tweakker performs immediate device setup based on device identification data, handset make and model.
For Open Mobile Alliance Client Provisioning (OMA-CP) compliant devices, tested and certified settings are automatically pushed over-the-air (OTA). Whereas non-OTA capable devices are treated differently, by sending them, via SMS, step-by-step manual setup guides. Finally, iOS owners are not left to self-configure their device, instead Tweakker is the only vendor to offer auto-configuration for Apple handsets.
Monitor the success of the onboarding process
Get full visibility into the device setup process by having access to an online portal that tracks the setup events of onboarded customers. Each device setup event matching the MSISDN number is recorded and enriched with the respective timestamp, setup type, source and more. All this intelligence enables you to better engage with your customers.
Learn more
Learn how MVNE Teleena now differentiates its service for MVNOs by offering a fully automated device APN setup to provide faster revenue uptake, lower customer care costs and a perfect welcome experience for its MVNO customers.