Mobile Internet connectivity company Tweakker and Mobile Virtual Network Enabler (MVNE) Sisteer jointly announced a partnership that will enable Sisteer’s 30 MVNO customers in global markets to better drive data usage and revenues and slash the cost of customer care by up to 95%.
The partnership completes Sisteer’s service portfolio and enables the MVNE to address new markets such as M2M to fuel further international growth.
Sisteer is a French company and was founded in 2002. Based in Paris, it has wholly owned subsidiaries in Brazil, Morocco, and Hong-King and is now one of Europe’s top-tier MVNEs. Last week, the company announced a new contract with network operator TIM of Brazil.
The partnership further strengthens Tweakker’s status as the mobile configuration service-of-choice for MVNEs, MVNOs, Internet content providers and service providers worldwide. Its Over-the-Air (OTA) connectivity service is simplicity itself and supports more than 2,400 mobile models and 129 brands. The company has the largest library of mobile phone settings and guides in the world and more settings are added every month as new feature phones and smartphones come to market.
One of the key benefits of using Tweakker’s OTA service is that MVNOs can eliminate the rising costs of call centre support and introduce anytime-anywhere web-based customer care instead.
“MVNOs need to help mobile users to access the mobile Internet in order to improve the customer experience, reduce customer care costs and enhance data service ARPU,” says Sisteer’s CEO Alain Bureau. “We are deeply impressed by the simplicity and efficiency of Tweakker’s service and our new partner’s ability to enhance it with SIM or embedded application solutions.”
Tweakker’s business director Dennis Juul Poulsen adds: “Sisteer and Tweakker share the vision that MVNOs must have dynamic push strategies to build revenue streams, improve profitability and to cut the rising cost of customer care. This partnership enables just that.”