Improving the customer service experience while reducing customer care costs is a dream of all MVNOs, while at the same time being the favorite promise of all care platform vendors. However, few succeed in achieving this goal.
The fastest growing MVNO in Italy, CoopVoce, made the dream a reality. With the help of Tweakker’s Smartphone Support solution, CoopVoce produced a record-breaking 10,000 online support hours in just 5 months and will reduce annual customer care costs by €500,000.
Learn exactly how they did it – and how you can too – by downloading this case study.