Brazil’s Surf Telecom Deploys Tweakker Device Intelligence Solutions to Deliver Market-Leading Customer Support

Virtual operator targets 250 million potential subscribers using Tweakker automatic platform onboarding and care solutions in local language

Crawley, UK, 9th May 2017: Tweakker today announced the first contract in the South American market through Brazil’s mobile virtual network enabler/aggregator (MVNE/A) Surf Telecom.

Targeting impeccable customer care and onboarding experience, Surf Telecom will use the Tweakker access point name (APN) automatic setup solution to get new subscribers onboard its network in a handful of seconds. Tweakker’s self-care and customer care interfaces will enable the operator to slash support costs by up to 20 percent, and generate new revenues faster than previously experienced.

“Our strategy is to deliver the ultimate customer onboarding and care experience,” said Surf Telecom’s CMO, Davi Fraga. “We looked at what’s available on today’s market to support our business goals and Tweakker was the best available solution.”

Thomas Yde Frederiksen, Head of Tweakker, added: “This LATAM development demonstrates Tweakker’s global approach to serving the expanding world of MVNEs and MVNOs. In South America, our APN Setup solution provides support for all local brands in all of the regions local languages.”

Surf Telecom has been licensed by regulator Anatel to provide MVNE/MVNA as well as mobile virtual network operator (MVNO) services in Brazil. The company was born as a response to 250 million customers demanding better service, fairer prices and more respect for the consumer.

The operator has one of the most technically advanced network platforms in the world and is launching LATAM’s first 5G-ready network in the São Paulo metropolitan region delivering speeds of up to 300Mbps, using their own frequencies on this region.

Tweakker is the world’s leading solution for device APN setup, online smartphone care and engagement automation solutions. Over 100 mobile virtual network providers (MVNOs) base their business on the Tweakker Cloud for customer onboarding, online smartphone support device data and engagement automation.

Tweakker APN Setup provides MVNOs fast and seamless onboarding of new subscribers with data and MMS services, ensuring rapid revenue uptake and radically reduced customer care costs. It enables operators to optimize their APN setup process and guarantees a successful device setup throughout the entire customer life-cycle.