With the help of Tweakker’s Smartphone Support solution, CoopVoce produced a record-breaking 10,000 online support hours in just 5 months and will reduce annual customer care costs by €500,000.
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With the help of Tweakker’s Smartphone Support solution, CoopVoce produced a record-breaking 10,000 online support hours in just 5 months and will reduce annual customer care costs by €500,000.
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With mobile devices becoming increasingly complex to use, the number of distinct device models and OS versions continuing to grow, and the average quality of smartphones in a steep decline, customer care agents have an uphill task in getting customers onboard quickly, efficiently and at the lowest cost.
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Our mission is to help MVNOs succeed in increasing customer lifetime value through rapid revenue uptake enabled by seamless device setup, through higher customer loyalty and great customer service experiences, and by unlocking more upsell opportunities through better customer understanding.
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Simplicity and high quality device data spiced with a few ingenious MVNO optimized solutions have always been the cornerstone of Tweakker’s success. Get to know the new Tweakker!
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If a mobile virtual network operator (MVNO) doesn’t know what type of device is joining its network or its capabilities, an awful lot of wasted time and cost will be spent by their marketing gurus in upselling useless services.
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Bazile’s care teams can now trigger Over-the-Air (OTA) network APN settings to get new users on-board in a handful of seconds or send step-by-step self-care setup guides over SMS to users with a handset that does not support automatic OTA configuration.
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With Tweakker’s self-care platform cloud-embedded on local MVNO websites, end users can effortlessly enable data services on their phones. Based on handset capabilities, the right settings are sent over the air within seconds or displayed as step-by-step guidelines.
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Tag’s customer service teams will be able to automate Over-the-Air (OTA) network access point name (APN) settings to get new users on-boarded in a handful of seconds or to send step-by-step setup guides over SMS to users with a handset that doesn’t support automatic OTA configuration.
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Over 51% of Malaysia’s 35 million mobile subscribers now have smartphones and this figure can only rise in the years ahead as feature phones gradually disappear. With a highly-diverse smartphone market, the only way our care agents can handle our growth and on-boarding connectivity issues, as a result, is having access to Tweakker’s how-to Device Guides.
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With self-care guides providing the ultimate customer experience when joining GIV Mobile, subscribers will be transformed into brand ambassadors leading them to promote the service to their peers which, inevitably, will lead to more subscriptions, more revenues and boost charity donations.
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