With the increasing numbers of low-cost, app-heavy, battery-demanding smartphones coming to market, it’s reasonable to expect more exploding and flaming issues.
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With the increasing numbers of low-cost, app-heavy, battery-demanding smartphones coming to market, it’s reasonable to expect more exploding and flaming issues.
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Tweakker is delighted to inform you that Jim Ross has been appointed sales manager for the North American market and will take responsibility to direct and develop sales of the world’s most deployed network connectivity solution into the expanding US MVNO market.
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Device connectivity solution Tweakker aims to help MVNOs move to upselling profitable new services during initial 90-day customer life-cycle Tweakker announced today that it now features the industry’s first context-aware customer engagement automation tool for mobile virtual network operators (MVNOs). The tool helps MVNOs to better engage with customers during the subscription life-cycle and to upsell profitable
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With the goal of providing customers round the clock care, Gamma then adopted Tweakker’s Device Guides platform for subscriber self-care.
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Tweakker now makes the user experience of connecting new data services for Apple devices that do not support standard over-the-air APN setup easier and fully automated.
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The key to MVNO growth is investing in great customer service, which differentiates your brand and gives your subscribers a customer experience to remember.
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With BYOD a significant business driver for Flash, it comes with significant challenges in setting up these devices for network services. Having countless numbers of distinct device models to cater for, Flash needed accurate and always up-to-date device APN setup solution that can handle all setup scenarios cost-efficiently.
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Onboarding new customers on MVNO networks is not that simple and presents several APN setup challenges. Teleena, the leading MVNE, identified three that needed to be resolved – and quickly.
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Operators are increasingly joining the highly profitable BYOD train as subsidized smartphones are too costly in the current no-growth market situation. However, the higher the share of BYOD users on a network, the less control the operator has over the device fleet. So how can operators reap the benefits of BYOD while managing the emerging challenges?
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With the help of Tweakker’s Smartphone Support solution, CoopVoce produced a record-breaking 10,000 online support hours in just 5 months and will reduce annual customer care costs by €500,000.
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