Tweakker’s APN setup platform will provide instant connectivity settings upon device power-up for Join Experience’s customers and will enable the firm to minimize customer care costs by up to 95%. A world-class customer experience is guaranteed from power-up, as Join also adopted Tweakker’s self-care interactive Device Guides, covering any smartphone support issue.

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With self-care guides providing the ultimate customer experience when joining GIV Mobile, subscribers will be transformed into brand ambassadors leading them to promote the service to their peers which, inevitably, will lead to more subscriptions, more revenues and boost charity donations.

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Over 51% of Malaysia’s 35 million mobile subscribers now have smartphones and this figure can only rise in the years ahead as feature phones gradually disappear. With a highly-diverse smartphone market, the only way our care agents can handle our growth and on-boarding connectivity issues, as a result, is having access to Tweakker’s how-to Device Guides.

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Tag’s customer service teams will be able to automate Over-the-Air (OTA) network access point name (APN) settings to get new users on-boarded in a handful of seconds or to send step-by-step setup guides over SMS to users with a handset that doesn’t support automatic OTA configuration.

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