Tweakker API FAQ
- Where do I get a new unique code for my account?
- Send an email to support@tweakker.com or use submission form to submit a request
- How to cancel my account?
- You can always cancel your account by sending an email with your account information and your unique customer token to support@tweakker.com
- What settings are initially included?
- Tweakker API includes WAP and IAP (Internet) connectivity settings and bookmarks. Tweakker settings are binary messages.
- What Terminals are supported?
- Click link to see updated terminal library list
- What operator parameters are included?
- Click link to see supported operators with WAP and IAP
- How to get JAVA, Streaming, MMS settings?
- Tweakker API can be customized to support JAVA, Streaming and MMS settings. Please send an email to support@tweakker.com and we will contact you.
- How to get new countries supported?
- If you provide services to customers in a country Tweakker’s API does not support, you are more than welcome to make an request for opening up such new country. Send an email to support@tweakker.com with information about country and operators you wish to be supported.
End Customer experienced problems
- What are settings and why do I need them?
- Some features require extra settings that allow customer’s mobile phone to communicate with operator’s network. These settings are not always preconfigured, as they depend on the customer’s operator network
- Customers are uncertain if settings are already configured on their mobile phone. What happens if they order a duplicate set?
- Nothing happens! It is safe for customers to receive a new setting. The new setting will simply overwrite the old setting.
- Downloading and saving settings was successful, but the customer’s mobile internet still doesn’t work?
- Customers should check their operator subscription and account. Some operators require a specific GPRS subscription to use mobile internet. Some subscriptions require a minimum “data airtime” in order to use mobile internet.
- The configuration message was rejected by my phone
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Customer’s phone may have reached the maximum limit of stored settings. Please delete internet settings which are not in use.
Internet settings are normally located by entering ‘internet’-, ‘web’- or ‘browser’-settings in the main menu on the phone. On some phones, customers will need to enter the main menu entry point called ‘connectivity’ in order to delete internet settings which are not in use. On certain phones, internet settings are accessible through the main menu entry point called ‘settings’ or ‘configuration’. Make sure that customers only delete settings that are not in use.
If customers buy a phone with a subscription, it sometimes comes with preconfigured internet settings. In some cases, these cannot be deleted and we advise you to contact your operator for further information on how to delete them.
- SMS was not received. What should customers do?
- If the customer’s operator network is busy, it can take up to 120 seconds before the SMS arrives on a mobile phone. Customers should also check if the mobile phone number and country code is correct.
